Refund policy

Replacement Policy

Our handwriting books are workbooks that are written in, so we do not accept returns. If anything arrives damaged, defective or wrong, we will replace it free of charge once we have checked your photos or video.

1. Replacements

We will replace your order at no cost if it arrives:

  • damaged in transit,
  • with a printing defect (missing, repeated or blank pages, or a binding fault),
  • as the wrong book or kit, or with an item missing.

2. How to request a replacement

Contact us within 48 hours of delivery by email at info@alphabeteducation.in or on WhatsApp at +91 78759 80862. Please share your order number and clear photos or an unboxing video showing the problem and the outer packaging. We can only approve requests that include these. Damage that happens after delivery, or books that have been written in, are not covered.

Once approved, we will send the replacement within 2–3 working days. If the item is out of stock, we will refund you instead.

3. Returns

We do not accept returns or exchanges for change of mind. Books that have been written in, and Karakuri kits that have been opened or used, cannot be returned.

4. Cancellations

  • You can cancel your order free of charge before it is dispatched by contacting us.
  • Once an order has been dispatched, it cannot be cancelled.
  • If a Cash on Delivery order is refused at delivery without a valid reason, we may ask for prepayment on future orders.

5. Refunds

Refunds apply only to cancelled orders, or when a replacement is not possible.

  • Prepaid orders: refunded to the original payment method within 5–7 working days after approval.
  • Cash on Delivery orders: refunded by UPI or bank transfer to the details you share with us.

Shipping charges are refunded only when we sent a wrong or faulty item that cannot be replaced.

6. Online courses

Courses sold through our Graphy course platform follow the refund terms shown on the course page.

Contact

Alphabet Education Institutes Pvt. Ltd.
Kothrud, Tanaji Chowk, Near Shivaji Statue, Pune, Maharashtra 411038
Email: info@alphabeteducation.in · Phone/WhatsApp: +91 78759 80862